Photo of Amie

Amie Thao

Discovering new possibilities and cultivating positive change through design + technology + innovation.

Greetings! I'm a designer, researcher, and strategist with over a decade of experience. I work to empower organizations to use design, technology, and creative problem solving to create a more kind and equitable world.

I spent 5 years at the City of Seattle where worked across multiple social issues including racial equity, homelessness, affordability, and economic opportunity for young people. As Civic Designer at the Mayor's Office, I focused on designing people-centered public services for those who live, work, and play in Seattle.

After that, I embarked on an adventure with Expedia Group to learn more about wanderers and travelers and now I am working with the Bill & Melinda Gates Foundation to improve how grants are made and managed.

Previously, I spent 3.5 years cycling through 40 countries listening to people's stories.


  • Human-Centered Design & Design Thinking
  • Product Design & Research
  • User Experience Design
  • Design Strategy & Management
  • Service Design
  • Design Coaching
  • Workshop Design & Facilitation
  • Collaborative Innovation

If you want to get in touch, send me an email or connect with me on LinkedIn.

Download Resume (.pdf)

What would it be like to work together?

“Amie is incredibly proactive and dedicated to public service, which brings a drive and commitment that exceeded expectations. This was evidenced not only through her creative problem-solving and collaborative work effort, but through her dedication to the service of the business. She receives consistently strong feedback for her performance, innovative approach and solutions. Amie is excellent in communication related to her technical work. She effectively utilizes varying tools and skills in creative ways to share information with her intended audience in a manner that they can consume. Amie has proven adept in shifting gears, changing goals and strategy quickly, and building relationships with new peers then finding the fit/role for optimizing her contributions.”

–Danielle Priest, Director of General Government, Seattle IT

“Amie's ability to quickly understand a problem, analyze the risks and produce elegant and innovative solutions never fails to impress me. She possesses the unique combination of mind and skills required to harmoniously balance complex-technical and visual-design abstractions. She is hard-working, passionate, and willing to extend herself to make a positive difference. Amie is overflowing with enthusiasm. She brings an extraordinary amount of empathy to her work, customers, and coworkers. I would recommend Amie for any team that requires the very best of an analytic and creative thinker. I have thoroughly enjoyed working with her.

–Jeff Pierce, Web Developer, Seattle IT

“Amie’s unique perspective paired with her outstanding initiative and motivation make her an asset to the Innovation & Performance Team and the City of Seattle. I had the opportunity to be an ‘accidental facilitator’ with her this year and got to see her skills and strengths up close. I was impressed by the way she gathered information from our colleagues and then her thoughtful approach to pulling together the workshops. Amie is also an excellent teacher and has shared her knowledge of facilitation and workshop design with me, which has greatly improved my work.”

–Leah Tivoli, Organizational Performance Manager, City of Seattle

“Amie was hired to be the designer for the development team at Mixpo, a software startup where I worked as the technical writer. It’s somewhat unusual for a dev team to have a designer, but Amie quickly established a great rapport with the developers. She also exceeded my expectations by proposing creative solutions for making a complex user interface significantly more straightforward to use. Amie consistently contributed valuable insights at the daily team meetings and her design talents, unsurprisingly, were soon appropriated for other projects, including a redesign of the company website. The combination of training, experience, and personal dedication that Amie brings to any project she works on makes her an extremely valuable asset to any organization fortunate enough to employ her.”

–Connie Miller, Technical Writer, Mixpo