Design + Technology + Innovation

I’m a designer, researcher, and strategist. I have spent the last decade helping private and public sector, and non-profit clients use human-centered design to fulfill their missions and to create a more kind and equitable world. Previously, I spent 3.5 years cycling through 40 countries listening to people’s stories.

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Professional Experience

Expedia Group (August 2019 to Present)

Senior UX Designer

  • Delivering a frictionless sign-in and sign-up process for Expedia customers is one of our top priorities. I am leading a small team to conduct analysis that will provide the organization with recommendations for small and large changes that will improve sign-in success rates and create a better experience for our customers. Our work will help to clarify and simplify a complex area and improve our ability to be customer-centric by keeping our recommendations aligned to user needs.

Hasso Plattner Institute of Design at Stanford (d.school) (2018 to Present)

Design Coach

  • The Designing for Social Systems (DSS) is an intensive workshop for leaders and practitioners in nonprofit, philanthropy, government, and social impact fields to advance the way they work. Participants learn the tools and approaches of design thinking and how to apply them to multi-stakeholder projects in the social sector by tackling a real-world challenge in partnership with a nonprofit organization. I coached participants through their learning experience.

City of Seattle (October 2014 to August 2019)

Civic Designer, Innovation & Performance, Mayor's Office

  • I am serving as Civic Designer for the Mayor's Office to bring design-based approaches to address civic challenges.
  • I am currently focused on building capacity for design-based innovation through collaborative research and development work, leading a cohort of the City Leadership Academy through a design process, and partnering with our external technology partners through the Mayor's Innovation Advisory Council.
  • My previous projects include exploring new ways to create economic opportunity for young people; designing a new app to connect youth who are experiencing homelessness with their case managers; exploring ways to better connect low-income residents to city services through technology; and using human-centered design to find new approaches to integrate racial equity into the budget process.

Designer, Community Services, Seattle IT

  • Designed and built digital products such as an invoicing system for community contractors, a mobile app for police officers at homeless encampments, a grants management system for artists.
  • Co-created technology plan and roadmap to advance equitable public outreach and engagement.
  • Facilitated and led workshops for design, user feedback, testing and training. Gave product presentations and demos for internal and external stakeholders.

Designer, Office of Labor Standards & Office for Civil Rights

  • Worked with multi-disciplinary teams such as communications, policy, and enforcement to outreach materials and websites. Web manager for 8+ websites; IT support for team of 30.
  • Redesigned case management system by eliciting user requirements, writing user stories and use cases, creating wireframes and high-fidelity prototypes; conducted user acceptance testing.

Center for Social Inclusion (2015 to 2016)

Designer, Government Alliance on Race & Equity

  • Designed website and marketing materials.

UW Medicine, University of Washington (2014)

Designer, Strategic Marketing & Communications

  • Developed web brand style guide for UW Medicine and affiliated entities; ensured brand consistency and developed strategies to bring all web properties into brand.
  • Designed and prototyped site improvements and features; conducted user acceptance testing; identified, documented and debugged technical problems.

Self-Employed (2010 to 2014)

Design Consultant

  • Prototyped solutions; designed marketing materials such as mailers and social media content; created and edited graphics, layouts, and photos and other content as needed.
  • Lead end-to-end design processes for digital products from start to finish - typical project involved client consultation and user research; eliciting user requirements; design strategy; web development and testing.

Wanderer

  • Lived / Worked Abroad: Spent six months in Iceland, England; cycled across Europe and Asia to document people, food, and stories; gave presentations to schools and other groups.
  • Cycled 5,000 miles (solo): England, Netherlands, Germany, Denmark, Norway, Sweden, Finland, Estonia, Latvia, Lithuania, Poland, Czech Republic, Austria, Slovenia, Italy
  • Cycled 10,000 miles (partnered): Spain, Portugal, France, Monaco, Italy, Slovenia, Austria, Croatia, Bosnia and Herzegovina, Montenegro, Albania, Macedonia, Serbia, Bulgaria, Greece, Turkey, Georgia, Ukraine, Japan, Korea, China, Singapore, Malaysia, Thailand, Cambodia, Vietnam

Mixpo (2008 to 2010)

Designer

  • Worked within development team to analyze user interface problems, suggest improvements, and prototype solutions. Collaborated with marketing and sales staff to create marketing materials.
  • Tested product; documented bugs; provided feedback about design, usability, and user experience. Assisted with front-end development for web application, website, and landing pages.
  • Contributed to marketing strategy and created brand concept for website redesign.

Education

ArtCenter College of Design (2003 to 2007)

Bachelor of Fine Arts, Illustration


Professional Development

  • Unexpected Productions – Improv (2018)
  • Stanford University (d.school) – Designing for Social Systems (2017)
  • THNK School of Creative Leadership – Leading Teams for Creativity (2017)
  • City of Seattle – Emerging Leaders Program (2017)
  • University of British Columbia – Fundamentals of Business Analysis; Requirements Gathering, Analysis, and Documentation; Change Management and Process Implementation (2016)
  • University of Washington – User-Centered Design; Storytelling & Content Strategy (2015 to 2016)

Speaking Engagements


Volunteer Experience

  • Results Washington - Design Coach, Agency Design Challenge (2018)
  • Harvard University – Participant, Smart Cities Innovation Accelerator (2018)
  • Impact Hub Seattle – Participant, Communities for Change (2018)
  • Peace Boat – Guest Educator, 81st Global Voyage (2013)
  • Master Gardener Foundation of King County – Community Educator (2010)
  • Seattle Public Library – Homework Helper (2008–2010)

Skills

  • Human-Centered Design & Design Thinking
  • Qualitative Research
  • Design Strategy & Management
  • Digital Product Design (UI/UX)
  • Service Design
  • Design Coaching
  • Workshop Design & Facilitation
  • Collaborative Innovation
  • Bicycle Repair
  • Wandering