The original format for submitting invoices was through an Excel spreadsheet with multiple sheets which was difficult for contractors and staff. The Department of Neighborhoods wanted a new system that allowed easy submission and processing of invoices and be accessible by multiple devices.
My role was to gather requirements from the business and translate them into a format that makes sense for IT.
Likewise, I communicated complex technical information to the business in a user-friendly, non-scary/boring way.
I worked closely with the program coordinator and our developer to refine the application by designing and building interactive wireframes and user interface components.
I also conducted user testing and training with the subject matter experts and created materials for and facilitated inital training with the contractors.
“I worked with Amie on a project to create a web portal to allow Community Liaisons to submit invoices to the Department of Neighborhoods. I am continually impressed with Amie’s ability to quickly identify the requirements for a system based on conversations with users and very minimal documentation on the business processes we’re supporting. She is able to take information from disparate sources and put it all together to design a system that meets the stated needs of the customers, as well as adds functionality to support needs the customer didn’t even know they had. Amie has an impressive ability to think “big picture” and to see commonalities among disparate systems and tie them all together into a cohesive plan. Amie is also passionate about user experience and clearly understands that a successful project must not only meet the requested needs, but also be easy (and pleasant) for customers to learn and use. Her design skills were invaluable to me in meeting that goal.”
- Diane Yocom, Application Developer, Community Services, Seattle IT