From 2016 to 2017, my team conducted an investigation of youth and young adult homelessness in Seattle. This is one of the initiatives that came out of that body of work.
Milestone is a collaborative goal tracking tool that augments case management and supports young adults in achieving their goals. Unlike existing service planning tools used by case managers, Milestone plans are owned by and readily accessible to the young person, allowing them to 1) track their own progress, 2) more quickly connect to their case worker, and 3) connect their goals to existing services.
The initial concept was created by Artefact after a series of workshops with stakeholders in 2016. When I joined the team, I restarted the design process and partnered with case managers and young people experiencing housing instability through the YMCA.